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Terms & Conditions

Terms & Conditions – Byron and Coast

1. Who We Are

Byron and Coast (“we,” “us,” or “our”) operates this website (the “Site”) and offers various products through our online store. These Terms & Conditions apply to your use of the Site and purchases made through it.

2. Acceptance of Terms

By accessing or using the Site, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must discontinue use of the Site.

We may update these Terms at any time. Continued use of the Site constitutes acceptance of the updated Terms.

3. Licence to Use the Site

We grant you a limited, revocable, non-exclusive and non-transferable licence to use the Site for personal, non-commercial purposes, provided you comply with these Terms.

4. Definitions

  • Cookie: A small data file stored by your browser to improve functionality, remember preferences, and assist with analytics.

  • Company: Refers to Byron and Coast.

  • Country: Australia.

  • Device: Any internet-enabled device used to access the Site (e.g., desktop, smartphone, tablet).

  • Service: The online services and products offered through the Site.

  • Third-Party Service: Any external partner providing advertising, promotions, payment processing or other services.

  • You: Any individual or legal entity using the Site or purchasing from it.

5. User Responsibilities

You agree to:

  • Provide accurate and up-to-date information when creating an account or placing an order.

  • Keep your account details secure and confidential.

  • Notify us immediately of any unauthorised use of your account.

  • Accept responsibility for all activities conducted under your account.

6. Restrictions

You must not:

  • Sell, license, rent, distribute, host, or commercially exploit the Site or its content.

  • Modify, reverse engineer, decompile, or create derivative works from any part of the Site.

  • Remove or alter any copyright, trademark or proprietary notices.

7. Information We Collect

We may collect personal and non-personal information when you interact with the Site. This may include:

Personal Information

  • Name

  • Email address

  • Postal address

  • Phone number

  • Order details

Payment Information

Processed securely by external payment providers. We do not store full payment details.

Non-Personal Information

  • Browser type

  • Device information

  • IP address

  • Pages visited and time spent on the Site

This information helps improve the Site and customer experience.

8. Returns and Refunds Policy

If you are not satisfied with your purchase, you may request a return or exchange within 14 days, provided:

  • The product is unused

  • The product is in its original packaging

  • The condition is suitable for resale

Refunds may be issued according to our internal review and applicable Australian consumer law.

9. Limitation of Liability

To the extent permitted under Australian law, Byron and Coast will not be liable for any:

  • Indirect, incidental or consequential damages

  • Loss of data

  • Loss of revenue or profits

  • Issues resulting from misuse of the Site

Your use of the Site is at your own risk.

10. Indemnification

You agree to indemnify and hold harmless Byron and Coast, including its staff and affiliates, from any claims, damages, losses, or expenses arising from your use of the Site or breach of these Terms.

11. Suggestions and Feedback

Any feedback, ideas or suggestions (“Suggestions”) you provide may be freely used by us without obligation or compensation. All rights to such Suggestions become the property of Byron and Coast.

12. Consent

By using the Site, creating an account, or placing an order, you consent to these Terms & Conditions and acknowledge that you understand your rights and responsibilities.

13. External Links

The Site may contain links to third-party websites. We do not control or endorse these external sites and are not responsible for their content or practices. Your use of such sites is at your own discretion and subject to their terms.

14. Cookies

We use cookies to enhance website performance, remember user preferences, and support analytics. Some features may not work correctly if cookies are disabled. Cookies do not store personally identifiable information.

15. Changes to These Terms

We may update these Terms from time to time. Updates will take effect when posted on the Site. You are encouraged to review the Terms periodically.